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A letter from Brian Gray, CEO of CleanFleet and Glostone
We are seeking an experienced Customer Relations Manager to lead our customer-facing teams. This role calls for an individual who is passionate about developing people and skilled at leading a team towards company objectives.
As a Customer Relations Manager, you manage a team responsible for ensuring compliance with Department of Transportation regulations. In this position, you create alignment between our company’s vision and the day-to-day work. You engage with leadership to understand the overall direction, then provide your team with clear guidance and support.
Building your team’s competence and confidence is essential to their success. You work closely with our Director of Training to develop curricula that meet your team’s learning needs. As your team applies that knowledge to deliver excellent customer service, you offer them feedback and coaching. In addition, you create structures that help your team prioritize, allocate work well, and operate more efficiently.
You will thrive in this role if you are motivated to help others succeed, connect work to a bigger vision, and embrace new challenges.
As you think about whether this position will be a fit for you, these questions will be helpful:
If you answered “yes” to all these questions, we’d love to learn more about you. Let’s see if CleanFleet and Glostone could be the place for your next career chapter.
Sincerely,
Brian Gray, CEO, CleanFleet & Glostone
About CleanFleet & Glostone
We’re a family-owned business, specializing in employee drug testing, vehicle DOT compliance, and fleet performance. Our mission to safeguard informs everything we do. We’re stewards of knowledge who are making transportation safer – on the road, on your team, and around the nation – by building lasting, trusted partnerships.
Our values are our decision-making criteria. They are:
We are passionate about living our mission and values every day, and are searching for a team member who feels the same way.
Qualifications
At CleanFleet and Glostone, we weigh a person’s values with their direct experience and track record of success equally. That said, our ideal candidate will have the following background.
Responsibilities
Compensation & Benefits
This is a full-time salaried position. The annual salary for this position is $78,726. Candidates must successfully complete a background investigation and drug test.
Our benefit package includes:
CleanFleet & Glostone’s compensation philosophy is based on market rates, mastery, and tenure. We conduct market surveys every two years to make sure the pay we offer is in alignment with market rates for all roles.
Please also consider checking out these websites for more information:
https://www.glostone.com/about/
https://www.cleanfleet.org/about/why-have-a-testing-program/
https://www.fmcsa.dot.gov/
Are you excited to be part of a growing team in a resilient industry? To apply, please submit a resume and answers to the following short answer questions. We’re excited to hear from you!
Full Time
$89k-116k (estimate)
04/24/2024
05/10/2024
The following is the career advancement route for Customer Relations Manager positions, which can be used as a reference in future career path planning. As a Customer Relations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Manager. You can explore the career advancement for a Customer Relations Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Manager job description and responsibilities
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
04/14/2022: Fort Myers, FL
Customer relationship management systems, customers are served better on the day-to-day process.
03/20/2022: Huntington, NY
The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
03/10/2022: Amarillo, TX
A good customer success manager works hard on making customer experience pleasant and success-driven.
02/28/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
03/26/2022: Long Beach, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Manager jobs
Have a clear escalation pathway.
02/26/2022: Hialeah, FL
Listen, understand and take action.
02/25/2022: Lorain, OH
Use effective customer service software.
02/11/2022: Lynchburg, VA
Be friendly, always happy to help.
02/25/2022: Lubbock, TX
Keep the lines of communication open.
04/01/2022: Wichita, KS
Step 3: View the best colleges and universities for Customer Relations Manager.